Accessibility Statement

This accessibility statement applies to RBWM Libraries and outlines our commitment to ensuring accessibility for all users.

Our Commitment

We strive to make our website accessible to everyone, including people with disabilities. Our goal is to provide a user-friendly experience that enables all individuals to access information and interact with our services seamlessly.

Customisation and Accessibility Tools

There are various customisation options available in browsers and devices to enhance usability for individuals with disabilities. Organisations such as AbilityNet offer guidance on how to make digital content more accessible.

Feedback and Contact Information

We welcome feedback regarding accessibility concerns and improvements. Please contact us if:

• You experience difficulty accessing information or using the website.
• You find an accessibility issue not listed in this statement.
• You have positive feedback on our accessibility efforts.

When contacting us, we will acknowledge your message, inform you of the responsible contact, and provide a response timeline.

Alternative Formats

If you require information in an alternative format, such as braille, large print, or a different language, please contact us at:

• Email:digital.support@rbwm.gov.uk 
• Phone: 01628 796969

We will make every effort to accommodate requests as quickly as possible.

Complaints Process

If you report an issue or request an alternative format and are not satisfied with our response, you may follow our complaints process to escalate the matter. This helps us improve our accessibility practices.

Enforcement Procedure

For concerns related to accessibility regulations, you can contact the Equality Advisory and Support Service (EASS) for unresolved complaints. 

Technical Information about Accessibility

RBWM Libraries is committed to making this website accessible in accordance with the [applicable accessibility regulations, e.g., Web Content Accessibility Guidelines (WCAG) 2.1 AA].

Compliance Status

This website aims to be fully compliant with WCAG 2.1 AA standards. However, we acknowledge certain areas that may require improvement.

Known Accessibility Issues

We regularly review and test our website for accessibility compliance. If you encounter an issue not listed below, please notify us.

Non-compliant areas may include:

• Keyboard navigation and focus visibility issues.
• Unlabelled interactive elements affecting assistive technology users.
• Colour contrast limitations impacting readability.
• Alternative text inconsistencies for images and multimedia.
• Form input labelling concerns.

We are actively working to address these issues and continuously improve our website’s accessibility.

Third-Party Content

Our website may include third-party content or services that we do not control. We encourage third-party providers to ensure accessibility and will collaborate to improve user experience where possible.

Statement Preparation

This accessibility statement was prepared on 3rd March 2022 and last reviewed on 3rd March 2022. Our website undergoes periodic accessibility testing to identify and resolve issues.

For more information or assistance, please contact us at digital.support@rbwm.gov.uk