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What to do if...? : how to handle any situation at work and come out winning

Oud, Anne-Maartje2026

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Summary

Have you ever wondered how to avoid hiring toxic people? Or how to understand people's nonverbal cues? Are you unsure of what to do if someone is crying? If so, you're not alone. During author Anne-Maartje Oud's two decades as a workplace behaviour specialist, she fielded countless questions from the people she trained. They all boiled down to the same thing: people wanted to know what to do in particular situations. This is a collection of the 35 questions that were asked most frequently in that time. By reading it, you can equip yourself to deal with many situations that you may not have even realised would be a challenge.