Dealing with difficult people
Lilley, Roy C.2016
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Packed with tips and warnings of potential hazards, this text is suitable for managers or anyone who has to deal with difficult colleagues or the public. It well help you to enjoy difficult people, unlock them, influence them and improve their performance.
Main title:
Dealing with difficult people / Roy Lilley.
Author:
Lilley, Roy C., author
Edition:
Third edition.
Imprint:
London : KoganPage, 2016.
Collation:
xi, 140 pages ; 22 cm.
Series title:
Notes:
Previous edition: 2013.Includes bibliographical references.
Audience:
Specialized.
ISBN:
9780749475598 (pbk. :)
Dewey class:
658.3145658.314 LILL658.3145 LIL
Language:
English
Subject:
BRN:
2512318
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